My Salesforce connector no longer works
|
Symptom |
Cause |
|---|---|
|
When attempting to use flows connected to Salesforce, you receive an error mentioning an expired token. |
The Salesforce connector has expired after not being used for 14 days. |
Solution
Refresh your Salesforce token
To navigate to the create a connector wizard, refer to Creating a Connector.
| 1. | In the Project Console, select on the Control Panel button. |
| 2. | Select on the Connectors button. |
| 3. | Select your Salesforce connector in the List view. |
The Basic settings page displays for your Salesforce connector
Figure 1-495 Connectors List view
| 4. | In the left-hand side navigation, select the Configure button. |
The Edit connector environment window displays.
| 5. | For the Smart Flows buttons in Salesforce option, select Skip. |
| 6. | Select the blue Next button. |
Figure 1-496 Configure Salesforce connector- Skip action
| 7. | Select the Authorize Smart Flows button to connect to your Salesforce instance. |
You'll be redirected to Salesforce to authenticate.
The Salesforce Allow Access window displays.
Figure 1-497 Create connector- Authorize Smart Flows
| 8. | If your credentials are valid, select the Allow button. |
Figure 1-498 Salesforce Allow Access Window
Smart Flows is authorized displays under the Authorize Smart Flows button. This confirms that Smart Flows is now allowed to communicate with Salesforce.
| 9. | Select the blue Next button. |
The Create connector Connected window displays.
Figure 1-499 Create connector- Smart Flows authorized
Note: This window displays a summary of your connector setup.
| 10. | Select the Finish button. |
Your Salesforce connector has been successfully created.
Figure 1-500 Create connector- Salesforce Connected